Medical alert systems can be a life saving decision. However, not all companies are created equal, and have the same offers. There are certain things to look for when you shop these systems. Here are some important items to check, before you sign any papers.
Response Center
Make sure you know exactly what happens if you need help. Find out what the average response time is for their customers. It is also important to know about test procedures. For example, how often do they test equipment and how is the equipment tested? It is also a good idea to inquire about training methods for the response staff. Find out if they are well trained in emergency response procedures. Also, make certain that the service is available seven days a week, twenty four hours a day, and holidays.
Activation Fees
Makes sure you know what the total costs are. Some services may charge you an activation or setup fee. Sometimes these things are not advertised upfront. Check into any other “hidden charges” that may appear. Make sure you only have to pay the advertised price.
Customer Support
Check into their customer support system. They should have people that can answer any questions that you may have. This is very important for setting up your equipment. It is also important for testing your equipment.
Trial Periods
Find out if they offer any free trial periods. This is a very good way to evaluate a service. Some services may offer your first thirty days free. Some trial periods may also include a free setup or activation fee.
Transmitters
Make sure that you know what type of transmitter is available. It should be something that you can keep with you at all times. Transmitters should be easy to see and to operate. If the battery gets too low, you may not have any service. Make sure that you know how the battery life is monitored. Some services will monitor the battery life and send you new batteries when you need them.
Testing
In some cases, things can interfere with the transmitter signal. It is important to know this ahead of time, before you have any problems. Before making any final decisions, inform the service that you wish to test the transmitter. Make sure that it works in the bathroom, bedroom, outdoors, and any place that you may be.
Shop Around
Make sure that you look at several different systems. If you talk to one service and they attempt to rush you into signing, walk away. This is too important of a decision to rush into. Also, if someone rushes you, they may not want you looking at other services, that may be better.
Summary
When shopping for medical alert systems, find out what their average response time is. Also make sure that their staff is well trained. Ask about hidden extras like activation fees, and ask about any special offers or free trial periods. Make sure that you test the transmitter in all places of the house, and outdoors. Your transmitter should work everywhere that you plan to be. Shop several services and do not let anyone hurry you. This decision is too important to rush into.
